Selro

Selro Support

Manage multichannel orders from your sales channels

Order Management

Order Fulfilment Workflow

This guide will walk you through the full process of generating and printing shipping labels to streamline your order fulfilment.

Generating and Printing Shipping Labels

How to Enter or Override EU Customs Identifiers When Creating a Shipment in Selro

Selro lets you automate shipping by setting rules based on order value or at the product level.

Set Order Shipping Rules

If you need to cancel a shipping label, follow these simple steps within Selro

Cancel a Shipment/Shipping label

Selro allows you to fulfil orders quickly by scanning either the Order ID or the Product Barcode/SKU.

Order Dispatch Console

How to connect your thermal label printer to your Selro account for automatic label printing after label creation.

Setting up Thermal Label Printer

You can customize your default order settings in Selro to better fit your workflow and operational preferences.

Order Management Default Settings

View a sample order summary and instructions on how to enable this setting.

Printing Order Summary PDF After Shipping Label in Selro

You can now quickly view all pick lists generated today and open an individual pick list to see the orders included within it.

Viewing Today’s Generated Pick Lists

Selro allows you to quickly generate shipping manifests for your shipments across supported carriers.

How to Generate Shipping Manifests in Selro

Order Processing 

Selro makes it easy to manage your order imports by offering both automatic  manual download options when needed.

Automatic and Manual Order Imports

Selro allows you to efficiently manage and categorise orders using custom folders and processing queues.

Organise Orders using folders and Processing Queues

Selro supports custom order details from various sales channels. These details are displayed directly in the Unshipped Orders view.

Managing Custom Orders

Selro allows you to personalise your order ID format by setting a prefix, starting number, and suffix

How to Customise Order Numbers

Selro allows you to create orders manually either from the Order Management page or directly from the Inventory Page.

How To Manually Create Orders in Selro

Selro helps you manage multiple orders from the same customer by allowing you to automatically or manually combine them.

Combine Orders from the Same Customer

If you fulfil orders outside of Selro you can manually refresh it using the steps below:

How to Refresh the Order Status in Selro

You can manually update the order status within Selro if needed.

How to manually update an order status in Selro

A step-by-step walkthrough on cancelling an order in Selro and updating your inventory.

How to cancel an order in Selro and correct stock quantity

If your inventory SKUs differ from your listing SKUs, you can enable a setting in Selro to import orders using the inventory SKU.

Use inventory SKU when importing orders into Selro

Create your own custom order cancellation reason codes to better reflect your business needs.

Manage Order Cancellation Reason Codes

Selro allows you to partially fulfil orders by duplicating the original order and selecting specific line items to process.

How To Partially Fulfil An Order

How to add and view all internal order notes in Selro.

Adding internal notes to orders

Selro lets you assign package types to automatically include packaging weight in shipments for accurate postage and time savings.

Assign Package Type and Weight

Assign individual printers to different Selro users, allowing each team member to print shipping labels using their designated printer.

How to assign a specific printer to a specific user

Splitting an order allows you to manage and ship items separately. Follow the steps below to split an order into multiple shipments.

How to Split an Order in Selro

Selro allows you to export your orders into a CSV file for reporting or import into other systems.

Export Orders

Setting Country of Origin (COO)

You can add a Tax ID to each sales channel in Selro. When an order is imported, the Tax ID will automatically be applied.

Set Tax ID Per Channel

To upload tracking numbers in bulk, follow the steps below.

Bulk upload tracking data

Selro allows you to import orders using your own CSV file format by creating a custom file mapping.

Custom Order Import, File Mapping

Please follow the below steps to import your orders via a CSV file.

Import Orders via a CSV File

Selro allows you to bulk import HS codes for your products to streamline international shipping and customs processes.

Bulk Importing HS Codes in Selro

Bulk Remove Orders

Bulk Imports

Start Free Trial

Video Tutorials

Home

Login

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.