You can enable automatic order download by enabling 'download orders' under the channel connection section within Selro. When this feature is enabled, Selro proactively retrieves and imports incoming orders from your integrated marketplaces, eliminating the need for manual intervention. This automated system ensures that your order data is continuously synchronized in real-time, providing an up-to-date and accurate representation of your sales activity.

While Selro offers automatic order import when enabled, you also have the flexibility to manually import orders. Follow the steps outlined below to initiate the manual order import process.

1.1. Go to "Orders" and select "All Orders."

1.2. Navigate to "Other Actions" and choose "Download Orders from Sales Channels."

2.1. A window will appear, allowing you to customize your order import.

2.2. Choose the marketplaces from which you wish to download orders.

2.3. Set the time period for the import, such as the past 24 hours or the last week.

Note: For orders older than 30 days, utilize the CSV file upload method. Refer to our user guide 'bulk import orders' for detailed instructions on this process.