🔄 Automatic and Manual Order Imports in Selro
Selro makes it easy to manage your order imports by offering both automatic syncing from connected marketplaces and manual download options when needed.
🎥 Watch the Tutorial Video
To see a step-by-step guide, check out our tutorial video on how to Manually Import Orders Into Selro:
⚙️ Automatic Order Import
To enable automatic order downloads:
Go to Inventory-> Inventory and Listings in Selro.
Enable the "Download Orders" toggle for each connected sales channel.
Once enabled, Selro will continuously and automatically retrieve new orders from your marketplaces. This keeps your order data synchronized in real-time, eliminating the need for manual updates and providing an accurate view of your sales activity at all times.
📝 Manual Order Import
While automatic imports are ideal for ongoing operations, you can also manually import orders if needed — for example, when re-syncing after downtime or pulling in older orders.
📥 Step 1: Accessing the Manual Import Tool
Navigate to the Orders section in Selro.
Click on "All Orders."
In the top-right corner, select "Other Actions" and choose "Download Orders from Sales Channels."
🛍️ Step 2: Selecting Marketplaces and Time Period
After clicking the manual download option:
A pop-up window will appear.
Select the marketplaces you want to import orders from.
Choose a time range for the import — e.g., last 24 hours, last 7 days, etc.
Note:
Orders older than 30 days cannot be retrieved via direct sync. For those, please use the CSV upload method. See our guide on "Bulk Import Orders" for step-by-step instructions.
🔎 Download Orders by Order ID
If you need to import a specific order immediately, Selro also provides the option to download orders using their Order ID.
How to Do It:
Go to Orders → All Orders.
Click on "Other Actions", then select "Download Orders From Sales Channels."
Select the tab "Download order by order ID"
Enter the order ID and select the relevant sales channel.
Selro will fetch and import the order directly into your system.
This is especially useful for troubleshooting or handling customer inquiries related to recent purchases.