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Adding internal notes to orders

How to add and view all internal order notes in Selro.

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Written by Selro Support
Updated over 3 weeks ago

πŸ“ Adding Internal Notes to Orders in Selro

Internal notes are a great way to keep track of order-related details that are only visible to your team. These notes are not shared with customers and can be added, viewed, and managed directly from the order view.

πŸŽ₯ Watch the Tutorial Video

To see a step-by-step guide, check out our tutorial video on how to Add And View Internal Order Notes In Selro:


πŸ”Ή How to Add an Internal Note

  1. Navigate to Orders β†’ All Orders.

  2. Locate the order you'd like to update.

  3. Click the speech bubble icon next to the order.

4. A pop-up window will appear. Enter your note in the text field and click Save.

βœ… Once a note is added, the speech bubble will change colour to indicate that an internal note is present.


πŸ”Ή Viewing Existing Notes

To view previous internal notes:

  • Click the speech bubble icon again.

  • A list will appear showing:

    • The note content

    • The date/time it was added

    • The Selro user who created the note


πŸ”Ή Viewing All Notes from the Order Edit Screen

You can also access all internal notes from the order details view:

  1. Click Edit on the order.

2. Select the Comments tab to see the full note history.

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