🛠️ Managing Custom Orders in Selro
Selro supports custom order details from various sales channels. These details—such as buyer messages or product personalization info—are displayed directly in the Unshipped Orders view to help you fulfil orders accurately.
✅ Supported Channels for Custom Orders
Selro retrieves custom order information from the following platforms:
Amazon (Customisation Info)
eBay (Buyer Notes to Seller)
Etsy (Custom Order Notes)
Shopify
WooCommerce
EKM (Buyer Checkout Message)
BigCommerce
PrestaShop
Bluepark
ShopWired
👀 Viewing Custom Order Details in Selro
When custom order data is available, you’ll see it displayed as follows:
For most channels, customisation information appears under the label: "Custom Details" in the Unshipped Orders tab.
For eBay, buyer messages are shown as a message icon (inbox)—hover over the icon to view the message.
📸 Example screenshot below:
🛍️ Special Setup for Amazon Custom Orders
Amazon requires an extra step to make custom order details visible in Selro. These details are not enabled by default in Amazon reports, so you need to update your Amazon Seller Central settings:
🔧 Steps to Enable Amazon Custom Order Details
Log in to your Amazon Seller Central.
Go to Orders → Order Reports.
Click Add or Remove Order Report Columns.
Under Optional Columns, check the box for Customisation Info.
Save your changes.
📥 Test the Setup
Run a test order report export from Seller Central.
Download the report to confirm that the Customisation Info is included.
This info often contains a link to a ZIP file with the customisation data.
🔄 Sync with Selro
Once confirmed:
Return to your Selro dashboard.
Go to the Order View.
Trigger a manual Amazon order download for the last "X" days to import the updated custom order information.
If you need further help with this setup, feel free to contact Selro Support or consult our detailed Amazon integration guide.