All Collections
Shipping Integration
Royal Mail Click and Drop
How to stop tracking data from C&D being sent back to marketplaces
How to stop tracking data from C&D being sent back to marketplaces
S
Written by Selro Support
Updated over a week ago

To prevent your Royal Mail C&D tracking number from being transmitted back to your marketplace, kindly follow the steps provided below:

  1. Navigate to the "Shipping" section and access the "Shipping Courier Setup."

  2. Click on Click & Drop "Settings"

  3. Choose the "Shipping Services" tab and locate the section titled "Channel Shipping Service Mapping."

  4. Select the "Edit" option within the "Channel Shipping Service Mapping" section.

  5. In this menu, you can specify the channels to which you do not wish to send the tracking data.

  6. After making your selections, be sure to click on the "Save" button

Did this answer your question?