If you intend to manage telesales orders within Selro, it's recommended to create a generic 'Webstore' channel.
To add a custom Webstore into Selro, follow these steps:
Click on your username located at the top right-hand corner, then navigate to 'Connections' > 'Other' > 'Add Webstore'.
Upon reaching this stage, you can:
Enter the name of your webstore. For example, 'Webstore Test'.
Once your webstore is created in Selro, you can manually add orders into Selro by following these steps:
Go to 'Orders' > 'All Orders' > 'Create New Order' > 'Create New Order'.
You'll see the following screen where you can select your newly created webstore from the drop-down menu labelled 'Please select a sales channel:'.
From here, enter the order details and customer information, including the address.
To add order items, select 'Add New Item'. You can choose products from the product list or search for items by SKU reference.
After adding your products, click 'Create Order'. You'll be prompted to confirm the order status.
You can also bulk create orders for your webstore via a CSV file:
Go to 'Orders' > 'All Orders' > 'Other Actions' > 'Import Orders'.
You'll see the following screen:
Select 'Selro Order Import Format' for file type.
Choose your webstore for the channel to import.
For CSV file separator, select comma-delimited.
Ensure your upload follows a specific format. You can download a sample file here: SampleSelroOrderImportFile.csv
Once your file is populated, please save this in CSV format, upload it. It will take around 20 minutes for your CSV file to process, depending on the number of orders uploaded. Please note that you can only upload 10,000 lines per CSV upload.