In recent months we have had several clients transferring from Linnworks to Selro.
As such we wanted to help make the transition as smooth as possible for new customers and have created some helpful tips to assist you with this process.
If you would like a full demonstration of the functions and features offered in Selro you can sign up for our free introductory webinar using the link below.
Key differences between Selro and Linnworks:
One of the key differences between Selro and Linnworks is the way the shipping rules function.
If you click on the link below you can view our user guide and webinar on setting up shipping rules within Selro.
(If you have further questions on this process and would like to set up an onboarding session with a member of our team please contact us at [email protected] to arrange a date and time, if you have already signed up for a trial account you can book an onboarding session from within your account by selecting your user name in the top right hand corner and then selecting 'book an onboarding session'.)
Another difference between Selro and Linnworks is our Dispatch Console feature, which can be used as part of the order management process
The link below explains how this feature works in Selro:
For a full demonstration of Selro's order management please click on the link below to sign up for our order management webinar.
Another key difference is Selro's pricing, if you click on the link below you can see the pricing packages that are available.
Within Selro you are not locked into a contract, after your 14 day free trial you will be asked to subscribe to continue using the platform. You will then be charged a monthly subscription fee. You aren't locked into a contract and can cancel your subscription at any time and you won't be charged the following month.
There are no additional fee's for onboarding support or ongoing technical support, you will simply pay your monthly subscription fee.
FAQ's
How do you import your inventory catalogue?
When you first start with Selro one of the first processes you will want to take is to import your full inventory catalogue.
Within Selro there are 2 ways that you can do this, you can either upload all of your product data into Selro via a CSV file, or you can download your full channel catalogue through the API, once you have connected your channels.
To import your catalogue through the API please view our user guide below:
To bulk upload your catalogue via a CSV file please view our user guide below:
(If you can export all of your product data to a CSV file from Linnworks, you can email a copy of this to [email protected] and we can amend the headings for you so this is ready to upload straight into Selro.)
Does Selro support variation/ configurable and bundle/ kit listings?
Within Selro you can set up bundle or kit listings and variation listings.
Our below user guides give an overview of how these features work in Selro.
Can you merge/ link products together?
Yes, if you have the same product listed on multiple channels with different SKU references you can merge/ link these together in Selro for stock keeping purposes.
For a breakdown of how this feature works in Selro please click on the link below to view our user guide and webinar on this process.
How does Selro's Stock Synchronisation work?
Support Hours:
Selro's support hours are open between Monday to Friday 9am to 5pm.