This guide explains how to configure your email settings in Selro, allowing you to email receipts directly to customers.
🔧 How to Set Up Your Email
To begin setting up your email:
Click on your username in the top right-hand corner.
Select Settings.
Navigate to the Email Settings tab.
You will be given three connection type options:
SMTP Connection
SES Connection
📤 SMTP Connection Setup
Select the SMTP connection type.
Complete all the required fields:
Email Address – Enter the email address you wish to use.
SMTP Port – Typically
465or25, depending on your email provider.SMTP Host – Usually
587.Username – Your email account username.
Password – Your email account password.
Click Save to apply your settings.
Click Test Connection to ensure the details are correct and working.
📧 SES Connection Setup
Select the SES connection type.
Enter your email address and click Save.
You will receive an email to authorize the connection – follow the link provided.
Once authorized, return to this section and click Test Connection to confirm the setup is successful.
🧾 Sending Order Receipts via Email
To send an order receipt to a customer:
Go to the Orders section.
From the dropdown, select All Orders.
Locate the order you wish to email and click on Actions.
Select Email Order from the dropdown menu.
🔔 Automatic Email Notifications
Selro also supports automatic email notifications to customers when orders are marked as dispatched.
To enable this feature:
Click on your username in the top right-hand corner.
Select Settings.
Navigate to notifications.
Click Settings next to Order Fulfilment Confirmation Email.
Enable the notifications for each relevant sales channel.
Click Edit Template to design the custom email you want to be sent.
Click Save to apply your changes.
Once enabled, Selro will automatically send emails to customers once an order has been marked as dispatched.