Selro

Order Download Troubleshoot

CSV upload troubleshoot

If an order has not been marked as dispatched on your marketplace

Shipping rules trobuleshoot

Stock Synchronisation troubleshoot

Selro Support

Troubleshoot Guide

Find help on how to resolve common error messages within Selro

Common Error Messages

OnBuy error message 'Category 'XXXXX' is not a lowest level category : invalidRequest, Category 'XXXXXX' is not a lowest level category

OnBuy error message 'SKU does not exist'

ISBN codes are not allowed in the selected category (XXXXXXX) : invalidRequest, ISBN codes are not allowed in the selected category

OnBuy

FedEx error code 6647, ShippingChargesPayment - Payor country code must match either Origin or Destination country code

Fedex

Etsy Error message URI too Long

Etsy Images don't show for some variation SKUs

Quantity must be consistent across all products – Etsy error

Etsy

OnBuy Error Messages

Etsy Error Messages

eBay Error Messages

Amazon Error Messages

Error Codes - Listing to Channels

eBay Variation QTY Update Failures

The VAT rate needs to be between 0.0% and 27.0% with at most one decimal digit

The item specific .......... is missing

Please fix the listing error: Return policy value is not valid. Please specify a valid return policy.

You cannot create Shop Buy it Now item listings

eBay error message- Requires Unique Variation Specifics and Item Specifics.Variation Specifics and Item Specifics entered for a Multi-SKU item should be different.

eBay Error Message 'Item Level Start Price Will Be Ignored...'

Etsy Error Message 'Expected param 'taxonomy_id'

Error: Return Policy Attribute returnDescription Not Valid On This Site

eBay listing error - You’ve exceeded the number of items and dollar amount you can list

The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

What is the cause of the "Internal error to the application" eBay posting error?

The category selected is not a leaf category.

eBay

com.amazonservices.mws.client.MwsException: A create request already exists for MerchantFulfillmentOrderId

Amazon error message: Please indicate that the item is a variation parent before setting up variation relationships

Amazon Error message: Missing attributes standard_product_id. SKU doesn't match any ASINs

Amazon Listing Error: We cannot associate an image with this SKU because the SKU was not created due to another error. Correct all other errors associated with it and resubmit your inventory file to resolve this error.

Amazon error message: "A value is required for the ......... field

How to Solve Common Amazon Listing Errors

Value for parameter DestinationAddress.CountryCode is invalid. Reason: InvalidValue

Amazon Error Message 'Request Is Throttled'

Listing into Amazon - Seller is not authorized to list products in this category

Missing Attributes product_type. SKU 2137932 does not match any ASIN. Creation of a new ASIN requires the following missing attributes: product_type

Missing Attributes standard_product_id. SKU does not match any ASIN

Amazon

Fulfillment service is not defined for your shop

Shopify

TikTok Create Listing - required qualification is missing error

TikTok

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